Builders across the country have found that franchising provides a roadmap to solve the challenges that come with building and managing a quality assurance (QA) program. Quality home building franchises supply franchisees with a complete, field-tested QA system, along with multiple support options to help them provide their best work.
Keys to an Effective QA Program
Some of the critical elements of a QA program include pre-engineered floor plans, a library of best practices for use by installers and customer satisfaction surveys. Surveying home buyers is a great starting point for an effective QA program.
The survey findings help identify recurring issues or concerns that require immediate attention and correction. Once survey results are collected, the findings from those surveys should be investigated. One way to do this is to have independent inspectors systematically inspect each new home several days before closing and provide a punch list of items that need to be corrected.
An Efficient Path to Quality Assurance
At Epcon Franchising, we’ve found that QA programs can be especially valuable for new Franchise Builders, some of whom come from other industries and have a steeper learning curve to climb. Paul Scarmazzi, owner of Scarmazzi Homes in Houston, Pennsylvania, says the networking opportunities with fellow builders, as well as the thorough support and coaching provided by Epcon staff, ensured that his company was building quality homes right away.
“With their help we were able to sort things out pretty quickly,” he recalls. “When you do things very well, and have excellence in your organization, process, procedure and strategic vision, the rest just falls into the bottom line. It’s a natural outcome.”
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