Could Partnering With a Franchise Solve Your QA Dilemma?

Builders across the country have found that franchising provides a roadmap to solve the challenges that come with building and managing a quality assurance (QA) program. Quality home building franchises supply franchisees with a complete, field-tested QA system, along with multiple support options to help them provide their best work.

Keys to an Effective QA Program

Some of the critical elements of a QA program include pre-engineered floor plans, a library of best practices for use by installers and customer satisfaction surveys. Surveying home buyers is a great starting point for an effective QA program. 

The survey findings help identify recurring issues or concerns that require immediate attention and correction. Once survey results are collected, the findings from those surveys should be investigated. One way to do this is to have independent inspectors systematically inspect each new home several days before closing and provide a punch list of items that need to be corrected.

An Efficient Path to Quality Assurance

At Epcon Franchising, we’ve found that QA programs can be especially valuable for new Franchise Builders, some of whom come from other industries and have a steeper learning curve to climb. Paul Scarmazzi, owner of Scarmazzi Homes in Houston, Pennsylvania, says the networking opportunities with fellow builders, as well as the thorough support and coaching provided by Epcon staff, ensured that his company was building quality homes right away. 

“With their help we were able to sort things out pretty quickly,” he recalls. “When you do things very well, and have excellence in your organization, process, procedure and strategic vision, the rest just falls into the bottom line. It’s a natural outcome.”

Get the 6 keys to QA success when you download our free toolkit.

About Epcon

Headquartered in Dublin, Ohio, Epcon is a leading 55+ home building franchise in the United States. For more than 35 years, Epcon has integrated smart, innovative new home designs with the most desirable modern amenities popular with 55+ home buyers. A growing home building business or real estate development company can leverage Epcon Franchising’s proven home designs, technology, marketing and sales resources. Epcon Franchise Builders are given a competitive advantage to build smarter and scale faster in the 55+ home building market. Epcon is ranked on Builder 100 as a top U.S. home builder and the Franchise Times Top 400 list, has ranked on Entrepreneur’s Franchise 500 and has won multiple product and design awards from the National Association of Home Builders (NAHB). Learn more about what we offer.